How FailUp Capital collects, uses, and protects your personal information.
Last updated: March 1, 2025 | Effective Date: March 1, 2025
FailUp Capital ("FailUp Capital," "we," "our," or "us") operates the website located at failup.org (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, contact us, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.
We may collect information about you in a variety of ways. The information we may collect via the Site includes:
Personal Data You Provide to Us
We collect personally identifiable information, such as your name, email address, telephone number, company name, and job title, that you voluntarily give to us when you fill in our contact form, subscribe to our newsletter, submit a pitch inquiry, or otherwise contact us. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.
Automatically Collected Information
When you access or use our Site, we may automatically collect certain information about your device and usage, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and time spent on pages. This information is used to analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
Cookies and Tracking Technologies
We may use cookies, web beacons, pixel tags, and other tracking technologies on our Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Site.
We may use information collected about you via the Site in the following ways:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include web hosting providers, email marketing platforms, CRM systems, and analytics providers. These service providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect your personal data.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such transactions, information generally is one of the transferred business assets.
Legal Compliance and Protection
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena. We may also disclose your information to protect and defend the rights or property of FailUp Capital, to prevent or investigate possible wrongdoing in connection with the Site, or to protect the personal safety of users of the Site or the public.
Affiliated Partners
We may share information with Alumni Ventures (av.vc) and other affiliated entities as part of our investment operations. Such disclosure is governed by confidentiality agreements and is limited to the information necessary to fulfill the relevant business purpose.
With Your Consent
We may disclose your personal information for any other purpose with your prior consent.
The Site may contain links to third-party websites and applications of interest, including portfolio company websites, news sources, and partner organizations. These links are provided for your convenience and do not signify our endorsement of those third-party websites. Once you have used these links to leave our Site, any information you provide to those third parties is not governed by this Privacy Policy. We have no control over the content or privacy practices of those sites and encourage you to review the privacy policies of any third-party sites you visit.
We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure socket layer (SSL) encryption on data transmitted between your browser and our servers, restricted access to personal data by our personnel, and regular review of our information collection, storage, and processing practices.
While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security of your personal information transmitted to us.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Contact form submissions and pitch inquiries are generally retained for up to three years from the date of receipt. Newsletter subscriber data is retained until you unsubscribe. Website analytics data is retained in aggregated, anonymized form for up to five years.
California residents have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a California resident, you have the following rights:
Right to Know: You have the right to request that we disclose information to you about our collection and use of your personal information over the past twelve months, including the categories of personal information we collected, the sources from which we collected it, the purposes for which we used it, and the categories of third parties with whom we shared it.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Upon receiving and confirming your verifiable consumer request, we will delete your personal information from our records and direct our service providers to do the same.
Right to Opt-Out of Sale: FailUp Capital does not sell personal information for monetary consideration. However, if we engage in activities that could be considered "selling" personal information under the CCPA, you have the right to opt out. To exercise this right, please contact us using the information in Section 11.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your California privacy rights, please submit a verifiable consumer request by contacting us at the email address listed in Section 11. We will respond to verifiable consumer requests within forty-five days of receipt. We may extend this response period once by an additional forty-five days if reasonably necessary.
If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have certain rights under the General Data Protection Regulation (GDPR) and UK GDPR. These rights include:
Our lawful bases for processing your personal data are: (a) your consent, where you have provided it; (b) performance of a contract or pre-contractual steps, where applicable; (c) our legitimate interests in operating our business and communicating with potential portfolio companies; and (d) compliance with legal obligations.
To exercise any of your GDPR rights, please contact us at the address provided in Section 11. We will respond within thirty days.
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us using the information in Section 11.
If you have opted in to receive our newsletter or other email communications, you may unsubscribe at any time by clicking the unsubscribe link at the bottom of any such email. Please note that even after you opt out of receiving marketing communications from us, you may continue to receive transactional or administrative emails necessary to complete a transaction or address a specific request you have made.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
FailUp Capital
Privacy Team
Email: privacy@failup.org
Website: failup.org/contact
For California residents submitting verifiable consumer requests under the CCPA, or for EEA/UK residents submitting data subject access requests under GDPR, please include "Privacy Request" in the subject line of your email and provide sufficient information to verify your identity.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes on the Site or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.